Privacy Policy

1. Who we are

Cannatract LLC is the data controller responsible for your personal information. If you have questions about this policy or how we handle your data, contact us at privacy@cannatract.co or call +1 530-592-5665.

2. Information we collect

We collect the following categories of information:

• Information you provide. Name, email address, phone number (including mobile number), company name, and the contents of any message, form submission, or inquiry you send us.
• Conversation data. Messages and, where you consent, voice interactions you have with our AI assistant, used to respond to and improve our services.
• Usage and device data. IP address, browser type, device identifiers, pages visited, referring URLs, and interaction timestamps, collected automatically through cookies and similar technologies.
• Cookie data. Preferences and identifiers stored on your device. See our Cookie Policy for details.

We do not knowingly collect information from children under 16, and our services are not directed to children.

3. How we use your information

We use personal information to:

• Respond to inquiries, schedule calls, and provide our services;
• Operate, maintain, secure, and improve our website and AI tools;
• Send service communications and, with your consent, marketing updates;
• Analyze usage trends and measure the effectiveness of our content;
• Detect, prevent, and address fraud, abuse, and security issues;
• Comply with legal obligations and enforce our agreements.

4. Legal bases for processing

Where the EU/UK General Data Protection Regulation applies, we process your data on the basis of: your consent; the performance of a contract with you; our legitimate interests in operating and improving our business; and compliance with legal obligations. You may withdraw consent at any time.

5. How we share information

We do not sell your personal information. We share it only with:

• Service providers who process data on our behalf — for example hosting, analytics, email delivery, customer-messaging, and AI processing vendors — under contracts that require them to protect it;
• Professional advisors such as lawyers, auditors, and insurers where necessary;
• Authorities when required by law, legal process, or to protect rights, safety, and property;
• A successor entity in connection with a merger, acquisition, or sale of assets.

Mobile information is never shared for marketing. No mobile information — including your mobile phone number and your SMS/text message opt-in or consent status — will be shared with third parties or affiliates for their marketing or promotional purposes. This category of information is expressly excluded from any data sharing described above. We share mobile numbers only with the messaging providers that help us deliver texts you have requested, and only for that purpose.

6. Text messaging (SMS/MMS)

If you provide your mobile number and opt in, we may send you text messages such as replies to your inquiry, appointment or audit reminders, service updates, and — where you separately consent — marketing messages. Your consent to receive texts is not a condition of purchasing any product or service.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to any message to opt out at any time, or HELP for help. You can also email privacy@cannatract.co.
• As stated above, we do not sell or share your mobile number or SMS consent with third parties for their own marketing.

See the Terms of Service for the full text-messaging terms.

7. Data retention

We keep personal information only for as long as necessary to fulfill the purposes described here, including legal, accounting, or reporting requirements. When data is no longer needed, we delete or anonymize it.

8. Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or port your data; to obtain a copy of it; to object to or restrict certain processing; to opt out of the sale or sharing of personal information and of targeted advertising and certain profiling; and to withdraw consent. You have the right not to be discriminated or retaliated against for exercising these rights.

We do not sell your personal information, and we do not share it for cross-context behavioral (targeted) advertising as those terms are defined under U.S. state privacy laws.

These rights are provided under laws including the California Consumer Privacy Act as amended by the CPRA, and comparable comprehensive privacy laws now in effect in Virginia, Colorado, Connecticut, Utah, and a growing number of other states. Residents of the EU/UK have equivalent rights under the GDPR. The exact rights available to you depend on your jurisdiction.

Global Privacy Control. We honor opt-out preference signals, including the Global Privacy Control (GPC). If your browser or extension sends a GPC signal, we treat it as a request to opt out of any sale or sharing of personal information and of targeted advertising for that browser.

How to exercise your rights. Email privacy@cannatract.co or call +1 530-592-5665. You may use an authorized agent to submit a request on your behalf. We will verify your request and respond within the timeframes required by law. If we deny your request, you may appeal by replying to our response; where required by your state's law, we will explain any denial and how to contact the relevant attorney general.

9. International transfers

We are based in the United States and may process data there or in other countries. Where required, we use appropriate safeguards such as Standard Contractual Clauses for cross-border transfers.

10. Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-party links

Our site may link to third-party websites and services we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date. Your continued use of our services after changes take effect constitutes acceptance.

13. Contact us

Cannatract LLC · privacy@cannatract.co · +1 530-592-5665